Wednesday, 20 July 2016 10:22

Frequently Asked Questions

Payment, Security and Tax Questions

  1. How do I know it is safe to shop with you?
    Our website is certified Level 1 PCI DSS compliant. The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for organizations that handle credit card and debit card information. Defined by the Payment Card Industry Security Standards Council, the standard was created to increase controls around credit card data to reduce credit card fraud via its exposure. From annual on-site assessments validating compliance to continuous risk management, our hosting environment works hard to ensure our shopping cart software and web hosting is secure.
  2. Do you accept international credit cards?
    We accept US credit cards such as Visa, MasterCard, American Express and Discover.
  3. Do you allow Cashier's Checks or Money Orders?
    We only accept credit cards for payment online.
  4. Do you charge sales tax on any item?
    All products are charged SC sales tax.
  5. Is it safe to use my credit card on your site?
    Your safety is extremely important to us. We use Authorize.net which is safe and secure and we maintain a PCI compliant server.
  6. Is it safe to use my debit card online?
    Your safety is extremely important to us. We use Authorize.net which is safe and secure and we maintain a PCI compliant server.
  7. What forms of payment do you accept?
    We accept Visa, MasterCard, American Express, Discover, Debit via Authorize.net.
  8. What can cause my order to be delayed?
    If a credit card isn’t accepted or is declined, this could cause a delay in order. Or if it is a holiday, please allow for extra processing days due to mail carriers.

General Questions

  1. I have a discount code. How do I redeem it?
    If you have received a discount code or coupon you may redeem it during the checkout process. After filling out your billing and shipping address and selecting "Continue to Next Step", a "Discount" field will be presented. Apply your discount code and a confirmation message will appear showing the discount. Please note some discount codes are only valid for a particular period. If your promotion code has expired the discount will not be included.
  2. Discount code? How do you get one of those?
    Occasionally we provide discounts via our newsletter or Facebook page. If you would like the opportunity to receive these special discounts please be sure to sign up for our newsletter (at the bottom of this page) and/or follow us on our Facebook, Google+ and Instagram accounts.
  3. Can I order from my phone?
    Our website is designed for mobile phones as well. If you're on the go try it out.
  4. How can I write a review on a product?
    On each product page there is an option to write a review for that product. Just select "Write a review about this product" and a form will appear. We love to see what you think so please write away!
  5. My email address has changed. How can I update it?
    Send us a note from our website and let us know your updated email .
  6. How can I unsubscribe from your newsletter?
    An unsubscribe link is available at the bottom of every newsletter. By selecting "Unsubscribe" you email will be removed from future mailings. Please note emails that are related to orders will still be sent.
  7. Are there any benefits to creating an account when ordering?
    While you have the option to checkout as a guest, creating an account allows you to easily track the status of an order as well as view your order history. We don't save credit card information, just address information to make reordering easier.
  8. How can I get assistance if I need it?
    Please email This email address is being protected from spambots. You need JavaScript enabled to view it. or call us during working hours at (803) 547-6606.
Last modified on Sunday, 18 September 2016 20:50
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